Refund Policy

Every Story Wood book is personalized and printed to order for one child, which means it cannot be restocked or resold. For that reason, personalized books are not returnable once production has begun, except in the circumstances described below. This does not affect your statutory rights.

Damaged, defective, or misprinted books

If your book arrives damaged, misprinted, or with a printing or binding defect, we will replace it or refund it. Contact us within [FILL IN: claim window, e.g. 30 days of delivery] and include photographs of the problem and your order number so we can resolve it quickly. You do not need to return the damaged book unless we ask you to.

If the book that arrives does not match the preview you approved at checkout — for example wrong text, wrong child’s name, or missing pages — the same applies and the replacement is free of charge.

Digital editions

[FILL IN: whether digital books are refundable once generated or downloaded.] Because a digital book is generated and delivered immediately after purchase, state clearly here whether refunds are available, and under what conditions.

Not covered

Refunds are not available for changes of mind after production has begun, for details you entered incorrectly (such as a misspelled name or an incorrect shipping address), or for variation in how AI-generated illustrations interpret an uploaded photo. You can preview your book before ordering — please review it carefully at that stage. If your order has not yet entered production, see our Cancellations policy.

How refunds are issued

Approved refunds are returned to your original payment method. Please allow [FILL IN: refund processing time, e.g. 5–10 business days] for the amount to appear, depending on your bank or card issuer. Shipping charges are [FILL IN: refundable / non-refundable].

How to make a claim

Contact us through our Contact page with your order number and, where relevant, photographs. You can find your order number under your orders.

Your statutory rights

Nothing in this policy limits any rights you have under [FILL IN: governing jurisdiction and consumer law, e.g. the laws of X]. Note that consumer protection rules in many regions specifically exempt personalized or custom-made goods from standard cancellation and return rights.

See also our Shipping Policy, Cancellations, and Terms of Service.